Join our dynamic team where social media meets customer care. We're looking for someone who genuinely enjoys connecting with people online and turning their questions into opportunities to build brand loyalty. As a Customer Experience Social Media Specialist, you'll be the friendly voice behind our social channels, helping customers feel heard and valued while representing our brand authentically.
What the role involves: You'll monitor and respond to customer inquiries across our social media platforms, including comments, direct messages, and mentions. Your day includes crafting thoughtful replies that address customer concerns, sharing helpful product information, highlighting relevant promotions, and escalating complex issues to the appropriate team. You'll also identify trends in customer feedback and contribute ideas to improve our social presence and customer satisfaction.
Key Information:
- Contract: No fixed term
- Compensation: $35/hour
- Requirements: A reliable computer or smartphone with consistent internet connection. You'll need strong written communication skills, the ability to maintain brand voice across platforms, experience with social media management tools, excellent time management for flexible scheduling, and a genuine passion for customer satisfaction. Familiarity with platforms like Facebook, Instagram, Twitter, and LinkedIn is essential.
- Weekly Hours: Flexible
- Location: Remote work online (USA preferred)
Social media specialists who excel at customer engagement are in high demand. If you're a natural communicator who loves building meaningful customer relationships in a digital space, we'd enjoy learning more about you.
Ready to apply?
No experience required — start your remote career today.