This fully remote customer service role focuses on building connections with customers through text-based communication channels. Calls are not part of what you'll be doing here.
A typical day includes: Fielding messages from customers on chat and social media who are browsing our client's site. You'll handle their questions, guide them toward products that fit their needs, and let them know about current promotions.
We're seeking someone with:
- Genuine interpersonal abilities—the kind that help you grasp what customers actually need and respond thoughtfully.
- Well-rounded communication chops across reading, speaking, and writing.
- Familiarity with basic tech and the ability to juggle multiple applications at once.
- A preference for having flexibility in how you structure your work hours.
- The independence to manage your tasks with minimal oversight.
Your main responsibilities:
- Have meaningful conversations about what products and services we offer.
- Spot and reach out to potential new customers.
- Hit your assigned sales targets on a consistent basis.
- Handle customer questions and work through complaints with professionalism.
- Set up and execute customer follow-ups to keep relationships active.
- Put together promotional materials for customer-facing interactions.
The specifics:
- Contract: Ongoing
- Pay: $35/hour
- What you'll need: A smartphone, tablet, or computer to access messaging platforms and social media. You should be self-motivated, able to stick to guidelines, and have at least 5 hours of availability each week. A dependable internet connection is non-negotiable.
- Hours per week: 5 – 40
- Location: Remote work online (USA preferred)
Live chat support roles are experiencing significant demand across many industries right now.
