Sales Support Specialist (Remote)

As a Sales Support Specialist, you will be responsible for providing excellent customer service by responding to inquiries and resolving customer issues through live chat. This is a fully remote position, and all training will be provided to ensure your success.

Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers. 

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information and assistance to resolve customer questions and issues.
• Maintain a positive and helpful attitude while interacting with customers.
• Document customer interactions accurately for future reference.
• Collaborate with team members to share knowledge and improve customer support.

Qualifications:

• No prior experience required; comprehensive training will be provided.
• Strong written communication skills with proper grammar and spelling.
• Quick learner with the ability to adapt to new processes and systems.
• Detail-oriented and able to document customer interactions accurately.
• Enthusiastic about helping customers and providing top-notch service.
• Comfortable working independently and as part of a remote team.
• Reliable internet connection and a suitable home workspace.

Contract length: No fixed term

Rate: $35 per hour

Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.

Hours per week: 10 + hours a week

Location: Remote work online (USA preferred).

Customer support chat workers are in huge demand worldwide right now.